Privacy Policy

Introduction

Hydat Emotional IQ ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, mailing address)
• Program enrollment and participation data
• Payment and billing information
• Communications you send to us
• Information provided during sessions and program activities

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our site
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Provide and deliver our programs and services
• Process payments and maintain records
• Communicate with you about programs, schedules, and updates
• Improve our services and develop new offerings
• Comply with legal obligations
• Protect against fraud and security threats

Confidentiality of Program Content

Information shared during coaching sessions, programs, and development activities is treated as confidential. We maintain strict confidentiality practices regarding:

• Personal disclosures made during sessions
• Assessment results and development plans
• Progress notes and practitioner observations

This information is not shared with third parties except as required by law or with your explicit consent.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our programs (payment processors, scheduling tools)
• Professional advisors (lawyers, accountants) bound by confidentiality obligations
• Law enforcement or regulatory authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission and storage
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on data protection

While we strive to protect your information, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Program participation records are typically retained for seven years after program completion. You may request earlier deletion subject to our legal obligations.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Receive your data in a portable format

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookies Policy for detailed information about our use of cookies and how to manage your preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 71 Robinson Road, #14-01, Singapore 068895

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commission Singapore (PDPC) or your local data protection authority.